ALL INDIA POSTAL EMPLOYEES UNION GR ‘C’
MAHARASHTRA CIRCLE
(Reg.
No. 3525 dated 4.9.1986)
Ambika
Bhavan, 206 J.S. S Road, Girgaon Mumbai-400 004
President:
Fin.
Secretary: Circle
Secretary:
J H Pawar
Suresh Savant
Mangesh V Parab
Malegaon HO Stock Exch. P O Mumbai GPO-400 001
Malegaon-423203 Mumbai-400 001 Tel. (Off)-22626100
Mob-09822262365 Mob-9867727983 Mobile-9869476944
No. P-III/10-1 /Misc/CBS/2015-16
14th Oct 2015
To,
Shri. A K Dash IPS
Chief Postmaster General
Maharashtra Circle
Mumbai- 400 001
Sub- Continued major problems in CBS offices-Request for
immediate intervention
Ref:- Our union letter dated /06/2014
Respected Sir,
Your kind
& authoritative attention is invited to our above mentioned reference &
personal interaction with then CPMG in which he had given assurances for
concrete remedy. Despite of this, no improvement on any section till the time
& leaving the operative officials into lurch. In addition to the issues placed
in the previous references, the following major issues may be addressed to make
a conducive working atmosphere & friendly customer service which is now a
nightmare.
1. Single-handed
& double-handed post offices bandwidth issue & its implications at
operative level:-
Assurances
was purportedly given by administration to increase the bandwidth in single-
handed &
double-handed CBS post offices. However till date, the, the assurances have
been thrown to the wind & still mostly the single-handed & double
handed CBS post offices are running on same bandwidth of 256 kbps for the
primary BSNL/MTNL Line & 128 kbps for secondary Sify line. The reality is
that most of the time during counters hours in MFL Divisions; the officials
working in single-handed offices are just starring at plain white screen
logging into finacle.
As a result, it is frequently
witnessed that officials have to compel to travel physically all the way to a
nearby Head Office of the Sub offices concerned which is having higher
bandwidth & feed the entries received across the counter. This has become a
routine happening in almost all rural divisions, or else the officials having
no other choice have to face the customer ire as well as anger & are forced
to divert the customer to the nearby sub-office having higher bandwidth. This
is likely to result in drastic reduction of number of transactions in
single-handed & double-handed post offices. If this trend continues, the
single-handed & double handed post offices may become an extinct category of
post offices on account of poor statistics & death knell will be sounded on
these offices for closure by administration in the name of establishment
review.
2. DC
Closure issue:-
Consequent to the increase in large number of post offices in CBS, it was
experienced for the past two-three months that the Data Centre Closure process
is executed during day time that too during peak counter hours, this result in
slow accessibility of finacle throughout the Circle as well as country.
Irrespective of bandwidth, the finacle slowness has been experienced in all
post offices in the recent past. When the counter & the data centre closure
of previous working day ends at late night the officials are made to stay
during night hours to complete the EOD process.
Also it very unfortunate to mention that division offices are not
controlling these situations properly & tossing the responsibilities on
RO/CO. SPOC at divisional level should be not below the rank of ASP. But
unfortunately some division offices are appointing system administrators who
are already overburdened as a SPOC instead of ASP & tossing the
responsibilities on their shoulder without taking any decisions in isolated or
extra ordinary circumstances.
3. Inward
cheque clearing operations:-
Due to finacle slowness the most affected operation is the cheque
clearing operation. The clearing house sends the images of the cheques to the
respective Head Offices at around 8.00 am in the morning. The onus of
furnishing the information pertaining to bounced cheque, that too before 11 am
to the clearing House, lies on the respective Head Offices. If the information
pertaining to bounced cheque is not received before 11 am from concerned HO’s,
the entire amount of Inward clearance are deemed to be cleared by clearing
house.
This cheque clearing operation is time-bound operation. During finacle slowness,
this operation is hampered to a major extent. The officials are not able to
furnish the Bounced Cheque information before 11.00 am. As a result, clearing
house takes all the cheques as “cleared” even though some of cheque might have
not been cleared & ought to be bounced. The amount pertaining to the
Bounced cheque has to be borne by the poor officials working in cheque clearing
branch. This is major risk factor on the part of the officials working in CBS.
You are therefore requested to take immediate action
to set right the issues cropped up because of CBS & stop further faulty
migration of offices into CBS till the reported problems are sorted out.
A line of reply & early action is highly
appreciated.
With profound greetings
Thanking you.
Yours
faithfully,
(Surendra S Palav)
Offg. Circle Secretary
